How will I know if you were here?
Our technicians will send you an email with the details of your service, they will also leave a turf stake in the lawn.
How do you determine price?
We use a mapping software that allows us to determine your turf square footage thus, your price.
What payment plans do you offer?
It is Weed Xtinguishers' goal to provide you with the most convenient, worry and hassle free service possible. For this reason, we require that your billing account is set up with a major credit card (Visa, Discover Card, MasterCard, or American Express). We will charge your credit card within one business day following a performed service. [...]
What if I need to change or cancel my services?
If you need to change your service for any reason, please contact us by phone or email by 3pm the day before your service is scheduled. This will allow us to make the changes to the next day schedule. Any changes received after 3pm may not be implemented on the next day schedule. If you stop [...]
How do you protect trees, fences, and play sets?
In order to make your lawn look its best, we use string trimmers around your trees, fences, play sets and other obstacles. If you are worried about line trimming damage or basic wear and tear, please put protection around your trees and fences or contact us and we can work to find a solution for you.
What if I experience a problem with my service?
We work to ensure that you are completely satisfied with the services we provide. If you are not happy with something, we will gladly send our crews back to correct any reasonable problems you may have with our work at no additional charge if you make us aware of the problem within 24 hours. If you [...]
What about my pets?
Please let us know if you have any pets that are kept outside so that our crews can be aware of them. While our crews are very careful to keep gates closed, we cannot guarantee that a pet will not get out of the fenced area. Therefore, we recommend that you keep your pets indoors or [...]
How do you handle locked gates?
Keep your gate unlocked for us on your scheduled mowing day. We recommend combination locks so that we can get into your back yard at no inconvenience to you. **Please be aware – we cannot send our crews back or issue a credit for not mowing inside a fenced area that is locked. Please take care [...]
What happens if it rains?
We schedule work Monday through Friday and use Saturday to compensate for delays. If for whatever reason we can not provide service on your regularly scheduled day we will notify you by email and be out the following day.
How do I report property damage?
It is not common for property of any kind to be damaged. If this does occur please contact us immediately so we can make timely repairs. The most common damage to property is sprinkler heads because they are almost impossible to see in the grass. We will fix sprinkler heads if we break them. If they [...]